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Service Excellence Awards

Wednesday January 25, 2023

59club MEA & Asia’s Annual Service Excellence Awards Event comes to JA Resort, Dubai, UAE on 08/03/23.

Widely regarded as the industry ‘Oscars’ amongst the golf & hospitality community, the 59club Service Excellence Awards will see business leaders and their teams come together from across Asia, The Middle East & Africa as 59club continue to recognise the leading individuals, teams, and properties for their outstanding achievements across 2022.

The regional event, now into its fourth year, promises to deliver networking opportunities both on and off the golf course; ahead of the prestigious annual awards ceremony.

59club’s renowned industry benchmark – the bronze, silver and gold flag designations – will also be presented on the night to properties that not only achieve the required standard of service as part of 59club’s mystery shopping program, but also provide excellent facilities for customers to enjoy.

Tickets for the Golf Event & Awards Ceremony are priced at AED595 per person.

To secure your tickets & discuss preferential accommodation rates, please contact mark@59clubmea.com

EVENT PARTNERS

59club Eminent Collection

Friday December 2, 2022

59club are the industry’s leading customer service management authority, dedicated to advancing the customer experience across Golf & Hospitality.

Our Eminent Collection includes those individuals and properties responsible for consistently delivering the finest levels of service within our global network, since the inception of 59club.

Eligibility is based solely on achievements across the 59club Service Excellence Awards; with individual, team, and property accolades all contributing towards the Eminent Benchmark of Excellence.

Independent non-subjective scrutiny underpins the integrity of The Eminent Collection.

The individuals and properties within the collection are held in the highest regard, they are an outstanding example of high-performance leadership.

The Belfry Hotel & Resort
The Celtic Manor Resort
Dubai Creek Golf & Yacht Club
Emirates Golf Club
Forest of Arden
Foxhills Club & Resort
Gleneagles
Golf Son Muntaner
The Grove
Rockliffe Hall
Trump International Golf Club Dubai
Yas Links Abu Dhabi

Andrew Whitelaw GM/COO, Aronimink Golf Club
Anna Darnell Resort Director, The Grove
Barney Coleman Club Manager, Emirates Golf Club
Bernat Llobera Area Golf Director, Arabella Golf Mallorca
Chris May CEO Dubai Golf
Gary Silcock General Manager, Murrayshall
Stuart Collier Director of Golf, Stoke Park

Brad Gould Director of Golf, The Grove
Chris Reeve Director of Golf, The Belfry
Fraser Liston Director of Golf, Forest of Arden
Sean Graham Head of Golf Operations, Foxhills
Stephen Hindle Golf Manager, Worsley Park
Stephen Hubner Club Manager, Jumeirah Golf Estates

Angus Macleod Director of Golf Courses & Estates, The Belfry
Craig Haldane Golf Courses Manager, Gleneagles
Jim Mckenzie MBE Director of Golf Courses & Estates, Celtic Manor
Jonathan Wyer Golf Course Manager, Rockliffe Hall
Phillip Chiverton Golf Course & Estates Manager, The Grove
Rob Rowson Golf Course Estate Manager, Forest of Arden

Jacques Hobson Food & Beverage Outlets Manager, The Belfry

Simon Howell Golf Operations Manager, Forest of Arden
Tom Hughes Head of Golf Retail & Operations, The Belfry

Service Excellence Awards

Monday March 28, 2022

The finest golf properties across The Middle East & Africa saw their teams descend on the Els Club, Dubai, on Wednesday March 23rd, 2022, ahead of the annual 59club MEA Service Excellence Awards.

A day which started with a 9-hole Team Scamble, ended in a glittering awards ceremony honouring our best performers across the region for having achieved the highest standards of sales & customer service excellence across 2021.

The winners are determined by scores collected from our impartial mystery shopping audits, which evaluate the experience afforded to visiting golfers and prospective members, in accordance with objective benchmarking criteria over a period of 12 months.

On the night, 59club MEA presented 23 awards, recognising ‘service excellence’ across all areas of the businesses – Sales, Service, Operations, Retail, Golf course, Food & Beverage and Membership.

Congratulations to all our deserving winners! Click here for more information, to read what winning means to the industry, and to watch the awards highlights video.