During these challenging times, Troon Abu Dhabi Courses – Abu Dhabi Golf Club, Saadiyat Beach Golf Club and Yas Links have continued to work closely with 59club Middle East and Africa, as an independent partner, to ensure that their members and guests continue to enjoy the high levels of service and great facilities on offer, in a safe and comfortable environment.
59club MEA have adapted the new Covid – 19 Golf Visitor Experience Audits to assist venues in evaluating the measures that have been put in place, such as pre-arrival safety information, thermal image screening, social distancing markers, availability of hand sanitizer and staff awareness. Independent feedback helps management to constantly review the practices in place and provide additional feedback where applicable.
Complementing the adapted Covid – 19 criteria, the audits continue to provide feedback in 4 key areas, Staff Sales, Staff Attitude, Staff Process and Facility.
Matt Waters (Group Director of Golf) explained: “Since the beginning of April we have been working through a number of adaptations to promote a safe, socially distanced environment for our Members and Guests to experience and enjoy. By measuring our teams performance in these specific areas via 59club Middle East and Africa, it has allowed us to consistently review and improve our TROON standards and customer experience throughout all areas of the facilities. Managing change will always come with its challenges however, when you can present genuine and trustworthy feedback from a customer, the explanation of “why” we need to change or improve, suddenly becomes a lot easier to understand and implement.”