Providing valuable tools to measure, improve and maintain service standards
59club’s industry leading performance management tools and global intel will assist you to retrain and upskill the workforce, measure in-house standards and analyse industry comparable data to elevate customer acquisition, satisfaction and profits.
Complete with the ability to compare your performance levels against chosen competitors, industry standards and best performing venues, the global data generates real and current information of the highest quality and value.
The level of detail enables you to highlight areas of poor procedural processes within your business. This undertaking acts as a tool to measure how successfully all front-line staff implement your business strategies enabling you to set informed KPI's and performance manage your staff members on both a short and long-term basis.
The secure online results portal provides relevant, independent and confidential data in a very clear, concise and accurate way. A Managerial Dashboard 'tracks progress over time', identifying whether staff are consistently delivering a level of customer service that you would expect.
Working with a range of leading golf and hospitality destinations within the region, including Dubai Golf, Troon properties, Aldar Golf and European Tour event host venues, all of whom have benefited from sustained mystery shopping support, member/guest survey engagement along with our staff support & training services
Our products and services are tailored to reflect the differing needs of the properties we are engaged with. We work with you to ensure that your objectives are met, that we secure full buy in from the team; resulting in optimum revenues & service levels across all areas of your business.
59club is also the only company working within the golfing industry that recognises, rewards and promotes venues striving for and achieving improved customer service levels as part of their annual Service Excellence Awards